Our Netiquette sample quiz is below. See if you can score a 88% or higher!
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Netiquette IQ
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1.
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What should your
“from” field show?
A)
Your service provider; B) Your full name; C) Your desired reply
address; D) Your nickname, E) All of the above
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2.
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What should the
“to” field show?
A)
Desired public recipient(s); B) Anyone who wishes to receive the message;
C) Both A and B; D) Neither A or B, E) None of the above
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3.
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Who should be in a
“cc” field?
A)
Those not expected to reply; B) Those who need to know the content;
C) Those in any preceding message; D) Both A & B, E) None of the above
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4.
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Subject fields
should:
A)
Never be blank; B) Be changed for
different topics;
C) Left unchanged when an initial direct reply
is given; D) Not exceed 10-12 words, E) All of the above
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5.
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Subject fields:
A)
Do not require capitals; B) Should end with a punctuation mark;
C) Should not include links; D) Can have all capitals if urgent, E) Use normal punctuation except the end of the
entry
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6.
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A recipient in a cc
field should:
A)
Never reply; B) Reply only to
appropriate people;
C) Include others when replying; D) Reply only to the sender, E) A & C
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7.
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When a recipient
is in a “Bcc” field, one:
A)
Can forward a message; B) Should never forward the message;
C) Should only forward to a new recipient; D) Ought to reply if deemed important, E) Both B & D
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8.
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A subject field:
A)
Can comprise the entire message; B) Can be partially changed by a replier;
C) Can be fully changed by a replier, D) Both A & B, E) Both A & C
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9.
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Salutations:
A)
Should always be used; B) Are only needed in business email;
C) Should never use nicknames; D) Should include official titles, E) Both A & C
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10.
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Salutations should:
A)
Include all To and cc recipients; B) Only include To: recipients;
C) Usually have more than one word; D) Be followed by a colon or comma, E) B, C and D
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11.
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Salutations should
include:
A)
Someone’s first and last names; B) No abbreviations;
C)
A capital for the first word; D) All of the above, E) None of the above
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12.
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When multiple
people are addressed in a salutation:
A)
Always spell out everyone’s name and
title; B) “To All” can always be used;
C) “Sirs” can be used if all are male; D) All of the above, E) None of the above
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13.
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If an email is to
a stranger,
A)
The reason for the email should be
stated first; B) An introduction should be done first;
C) An introduction and purpose can be
done in either order; D) A purpose is not necessary, E) None of the above
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14.
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Font sizes in
email should:
A)
Be 8-10 point B)
Be determined by the font style; C) Use regular text but all italics is
acceptable; D) Be 10-12 point, E) Both C & D
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15.
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Which of the
following are the most common type of email:
A)
Spam; B) Personal; C) Business; D) Social, E) Commentary
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16.
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Formal email
should not have:
A)
Concise descriptions; B) The pronoun “I”; C) Acronyms; D) Any threads, E) All threads
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17.
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Which of these are
acceptable as a full email
A)
Thank you; B) You bet; C) Sorry; D)
A & C, E) A & B
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18.
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Which of the
following are correct for normal email:
A)
12:00 noon; B) 12 pm; C) 12:00 pm; D) 1200 hours, E) Noon
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19.
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Attachments should:
A)
Be equal or less than 10MB; B) Always be used for resumes;
C) Have short titles (four words or less); D) None of the above, E) A, B & C
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20.
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When sending an
urgent email:
A)
Flags should always be used; B) Multiple exclamation marks should be used in
the address field;
C) Be stated as “Urgent” in the address field; D) All of the above, E) None of the above
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21.
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According to
surveys, most email users:
A)
Believe they check less than they do;
B) Respond less quickly than they actually do;
C) Write worse email than they
believe they do; D) All of the above, E) None of the above
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22.
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Which of the
following is acceptable for using parentheses:
A)
Adding information; B) Adding an afterthought;
C) Adding a personal
opinion; D) All of the above, E) None of the above
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23.
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Personal email
policy should include:
A)
A signature template; B) Auto replies for absences longer than 48
hours;
C) A disclaimer; D) A tone checker, E) Auto correction for spelling
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24.
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When replying to
an email:
A)
Reply within 24 hours even on
holidays; B) Do not include the original attachment;
C) Keep the original email above the reply; D) Do not include an additional attachment, E) None of the above
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25.
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When should an
email not be responded to:
A)
When it is spam; B) When a sender delivers
two thank you’s;
C) To an auto-reply; D) All of the above, E) A & B only
ANSWERS
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